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Common asked Questions

Q:

What payment types are available?

A:

We process payments primarily through PayPal. What this means for you is all major credit cards including MasterCard, Visa, Discover and American Express are available without any information being stored or received by Fifteen. Wires, Direct Deposits and Checks are also an option for team orders.

Q:

I want to make a team order, where do I start?

A:

Start by picking up the phone and calling us. Our Teamwear Specialists will have advise you on what you are looking for, current promotions and fit, fabric etc. Once we have that initial conversation most of the chat moving forward can be done via email.

Q:

How long does a custom team order take?

A:

Great question. Industry standard is 6-8 weeks. That being said the process can be sped up, but can also extend this timeline based on outside factors like Chinese New Year, weather etc. Our average delivery period is 38 days from when order is released for production.

Q:

How can I be sure sizing is correct?

A:

This is something that sets us apart. Once the designs are completed and approved we will ship you a sizing pack for the items you are ordering. We like to do this on ALL first time orders to ensure everything comes in perfect! All we need is a credit card to hold the value of the packs. If we receive back inside 15 days the hold is released and there is no charge for the samples or the shipping to and from you.

Q:

What if I make a mistake with sizes or numbers on my team order?

A:

Oh No! If these are in production still, we will endeavor to to our best getting the change needed done at no cost. If not, then unfortunately they will be shipped to you as ordered.

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